Remote Support

Step-by-Step Install

1. Download the Mac > 24/7 Remote from https://www.lafayettelocal.it/support

2. Open the download

3. Open the installer (once)
   In the extracted item, Control-click (right-click) the installer and choose Open.
   When macOS warns that the app is from an unidentified developer, click Open again.

4. Let it finish
   Follow the on-screen prompts until the install completes. If an app opens, leave it running.

5. Grant required permissions (one time)

   • Open System Settings → Privacy & Security.

   • In Screen Recording, turn On for LLIT / LLIT Remote / meshagent (click the lock to make changes).

   • In Accessibility, turn On for the same entry.

   • If asked, quit and reopen the app to apply changes.

6. All set
   Keep the app running and let your LLIT technician know you’re ready. Keep your Mac awake during the session.
   
    

Troubleshooting

• macOS won’t open the installer
  Control-click the installer → Open → Open. (This is expected for apps not signed with Apple.)

• I don’t see the app under Screen Recording or Accessibility
  Open the app once, then check again. If it still isn’t listed, click the “+” button in each section and add it from Applications.

• The toggles are greyed out
  In Privacy & Security, click the lock in the lower-left to unlock settings, then enable the toggles.

• We can see your screen but can’t control it
  Ensure Accessibility is enabled for the app, then quit and reopen the app.

• Stuck at the login screen
  Log into your Mac user account once; control works normally after you’re signed in.

• Nothing happens when I double-click the download
  Make sure you extracted the .zip first. Run the installer from the extracted folder—not from inside the zip preview.
   

If you still need help, contact Lafayette Local IT.