Privacy Policy

Effective Date: 12/26/2024

Introduction

Lafayette Local IT, LLC (“we”, “us”, or “our”) operates the website lafayettelocal.it (the “Service”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and your choices associated with that data.

By using our Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

1. Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information (“Personal Data”) that can be used to contact or identify you. Personal Data may include, but is not limited to:

Contact Information: Email address, first and last name, phone number, postal address.
Device Information: Details about your computer or device, such as model, serial number, hardware specifications.
Payment Information: Billing address, payment details (note: we do not store full credit card numbers; payments are processed through secure third-party processors).
Communications: Any correspondence you send us, including emails, service requests, and feedback.

Your Personal Data is used to provide and improve our services, including scheduling device pick-ups/drop-offs, sending repair status updates, and processing payments.

2. Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This may include information such as:

Your computer’s Internet Protocol address (IP address).
Browser type and version.
Pages of our Service that you visit.
The time and date of your visit.
The time spent on those pages.
Unique device identifiers.
Other diagnostic data.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information.

Cookies: Small files stored on your device (computer or mobile device).
- Session Cookies: To operate our Service.
- Preference Cookies: To remember your preferences and settings.
- Security Cookies: For security purposes.
- Analytics Cookies: To gather usage data and improve our Service.

Your Choices: You can instruct your browser to refuse all cookies or notify you when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service.

Use of Data

Lafayette Local IT, LLC uses the collected data for various purposes:

To provide and maintain our Service.
To notify you about changes to our Service.
To allow you to participate in interactive features when you choose to do so.
To provide customer support.
To process transactions and send you related information.
To gather analysis or valuable information to improve our Service.
To monitor the usage of our Service.
To detect, prevent, and address technical issues.
To comply with legal obligations and protect our legal rights.

Legal Basis for Processing Personal Data (GDPR)

If you are located in the European Economic Area (EEA), Lafayette Local IT, LLC's legal basis for collecting and using Personal Data depends on the information we collect and the context in which we collect it:

Contractual Necessity: To perform a contract with you.
Consent: You have given us permission to do so.
Legitimate Interests: Processing is in our legitimate interests and not overridden by your rights.
Legal Obligations: To comply with the law.

Your Data Protection Rights (GDPR)

If you are a resident of the EEA, you have certain data protection rights:

Access: The right to access, update, or delete the information we have on you.
Rectification: The right to have your information rectified if it is inaccurate or incomplete.
Erasure: The right to request that we erase your Personal Data.
Restriction: The right to request the restriction of processing your Personal Data.
Data Portability: The right to be provided with a copy of your data in a structured, machine-readable format.
Objection: The right to object to our processing of your Personal Data.

To exercise these rights, please contact us at support@lafayettelocal.it.

California Privacy Rights (CCPA)

If you are a California resident, you have the following rights:

Disclosure: To request disclosure of the categories and specific pieces of Personal Data we have collected.
Deletion: To request the deletion of your Personal Data.
Opt-Out: To opt-out of the sale of your Personal Data (Note: We do not sell Personal Data).
Non-Discrimination: To not receive discriminatory treatment for exercising your privacy rights.

To exercise these rights, please contact us at support@lafayettelocal.it.

Retention of Data

We will retain your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and policies.

Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside your state, province, country, or governmental jurisdiction where data protection laws may differ.

International Transfers: If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States for processing.
Your Consent: Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy.

Disclosure of Data

Business Transactions

If Lafayette Local IT, LLC is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Legal Requirements

We may disclose your Personal Data in good faith belief that such action is necessary to:

Comply with a legal obligation.
Protect and defend our rights or property.
Prevent or investigate possible wrongdoing in connection with the Service.
Protect the personal safety of users of the Service or the public.
Protect against legal liability.

Security of Data

We value your trust in providing us your Personal Data, thus we strive to use commercially acceptable means of protecting it. However, remember that no method of transmission over the internet or method of electronic storage is 100% secure.

Service Providers

We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), perform Service-related services, or assist us in analyzing how our Service is used.

Third-Party Access: These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Payment Processors: We use third-party services for payment processing (e.g., payment processors). We will not store or collect your payment card details. These payment processors adhere to standards set by PCI-DSS as managed by the PCI Security Standards Council.

Links to Other Sites

Our Service may contain links to other sites not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Do Not Track Signals

Our Service does not respond to Do Not Track (“DNT”) signals. DNT is a preference you can set in your web browser to inform websites that you do not want to be tracked.

Children’s Privacy

Our Service is not intended for individuals under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from anyone under 13.

If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information.

SMS Communication

By providing your phone number, you consent to receive SMS text messages from Lafayette Local IT, LLC regarding your service requests, appointment reminders, service updates, and other service-related communications. Message frequency may vary based on your interactions with us.

Opt-Out Instructions
- How to Opt-Out: You have the right to opt-out of receiving SMS messages at any time. To stop receiving messages, simply reply STOP to any of our messages.
- Confirmation: After opting out, you will receive one final message confirming that you have unsubscribed.

Help Instructions
- For assistance, reply HELP to any of our messages, or contact us at (765) 314-3620 orsupport@lafayettelocal.it.

Message and Data Rates
- Standard message and data rates may apply for any messages sent to you from us and to us from you. Please contact your mobile carrier for details about your messaging rates and plans.

Privacy
- Your privacy is important to us. We will handle your personal information in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data.

No Purchase Necessary
- Consent to receive SMS messages is not a condition of purchasing any goods or services.

Data Breach Notification

In the event of a data breach, we will notify you and the appropriate authorities within 72 hours of becoming aware of the breach if we determine that your Personal Data may be at risk.

Your Consent and Changes to This Privacy Policy

By using our Service, you consent to our collection and use of your Personal Data as described in this Privacy Policy.

We may update our Privacy Policy from time to time. Changes will be effective immediately upon posting the updated Privacy Policy on this page with a new effective date.